Privacy policy
The privacy of your personal information is important to us. Any information gathered when you use Balance Osteopathy’s website or apps will not be disclosed or distributed further without your consent.
We comply with the Australian Privacy Principles in the Privacy Act 1988 (Cth) which regulates the collection, storage, quality, use and disclosure of personal information. We also follow the Federal Government website guidelines issued by the Office of the Australian Information Commissioner.
We may collect personal information from you via telephone when we do business with you, from our website and email. The personally identifiable information we may collect includes your name, address, telephone number and email.
When we request your personal information, we will identify which information is necessary and which information may be provided at your option. If you choose not to supply any of the optional information we request, our ability to assist you may be limited.
We will use your personal information:
to conduct our business;
to provide you with information about our products and services; and
for our internal administrative, marketing, planning, product development and research requirements.
You may opt out from receiving any communications from us at any time, except where those communications are required for the operation of our business.
If you want to opt out of receiving communications from us, please contact us.
We will never sell or provide any of our client lists or personal information (without your consent) to any third party, except where it is a necessary part of carrying on our business and/or providing goods and services to you.
In those cases we will only disclose that information that is strictly required, and ensure that your personal information is handled on a confidential basis. These third parties are strictly prohibited from using your personal information for any purpose other than in the pursuit of business related to Balance Osteopathy.
Otherwise, we will not disclose personal information unless we are required to do so by law.
At any time, you may ask us to give you a list of the personal information we hold, and copies of that personal information. We will endeavour to provide you with the data within 30 days of receiving your request. We may incur costs in giving you that information, in which case we reserve the right to charge you a reasonable fee to cover those costs.
If you believe that we are holding inaccurate data about you, you may ask us to correct it.
We will take reasonable steps to destroy or de-identify your personal information when your personal information is no longer required for our business functions.
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or exposure.
You can make any requests relating to your personal information, or any complaints regarding the treatment of your privacy by contacting our Privacy Officer by email at:
Balance Osteopathy
ABN: 33 422 814 735
7 Eric Crescent
ANNERLEY QLD 4103
Cookie policy
Squarespace cookies
Our website is hosted by Squarespace. There are Functional and Required Cookies to enable our website to function. There are also Analytics and Performance Cookies which are used by Squarespace analytics to help us understand how users interact with our site. You can see the exact cookies that Squarespace uses and why they use them.
Google Analytics cookies
We also use google anaytics to understand how users interact with our site. We do not use this information for advertising or retargeting.
To turn off anonymous Google Analytics cookies: You can install Google Analytics browser “plug in” to prevent the website sending information about your visit to Google Analytics. For further information please visit:
www.google.com/analytics/learn/privacy
Check your cookies
For the most common browsers, you can:
See which cookies are active in your browser’s settings.
Clear cookies from your browser or device, either globally or from a specific website.
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PLEASE NOTE: As cookies are intended to enhance or enable the usability and processes of our website, preventing or deleting cookies may prevent our users from using the features on our website, or cause the website to perform differently in your browser from what it is designed to perform.